Help with daily activities
Assistance may include bathing, dressing, personal hygiene, and other authorized daily activities, according to the individual care plan.
EVERYDAY SUPPORT AT HOME
Personal care & Medicaid LTSS
A helping hand with the routines that matter.
Personal care is different from skilled nursing. It provides assistance with everyday activities for people who need support remaining at home. Our team can help you understand the next steps for Virginia Medicaid long-term services and supports (LTSS).
Understanding Medicaid coverage
Medicaid enrollment alone does not confirm approval for a specific service. We review the member’s plan, eligibility, service authorization, and approved hours before scheduling.
Support for families
Already have an assessment, service authorization, or case manager? Call us with that information available. Do not send member IDs or medical records through a general website message.
VIRGINIA MEDICAID PERSONAL CARE
Personal care in Northern Virginia: where to begin
Our Reston-based intake team reviews requests in Fairfax, Reston, Alexandria, Arlington, Woodbridge, and Loudoun County. Availability depends on the home address, requested service, payer requirements, and staffing. Check our service areas or call 571-249-5819.
Already have Medicaid and an authorization?
Call intake with your plan name, home ZIP code, requested assistance, and any case-manager contact information available. We review the authorization, approved services and hours, address, and available staff before confirming a start.
Still exploring eligibility?
Virginia’s CCC Plus Waiver process includes Medicaid eligibility and an LTSS screening. The local Department of Social Services can help arrange a community screening; a hospital discharge team can help when a screening is needed during hospitalization. Epic can explain our intake steps, but does not decide Medicaid eligibility or approve waiver services.
Read Virginia Medicaid’s official guidance →Know which kind of support you need
Personal care focuses on authorized help with everyday activities, such as bathing, dressing, and personal hygiene. Nursing and therapy address different clinical needs under a provider’s care plan. Explore skilled nursing or therapy at home if you need clinical services.
Questions about personal care and LTSS
Does having Medicaid automatically cover personal care?
No. Enrollment alone does not confirm approval for a specific service or number of hours. Intake reviews your plan, eligibility, assessment or authorization information, and staffing before scheduling.
Can a family member call Epic on my behalf?
Yes. A family member can ask general questions about services and the intake process. Our team will explain any permissions needed before discussing patient-specific information.
Can Epic confirm my approved care hours?
We can review the authorization information provided through your plan and care team. Approved hours and covered tasks must be verified; a website inquiry is not a service approval.
Does Epic provide personal care in Fairfax and Reston?
Contact our Reston-based intake team to check personal-care availability at your specific Fairfax or Reston address. Acceptance depends on the requested service, authorization, and staffing.
How do I send an existing authorization or referral?
Call 571-249-5819 to coordinate the handoff. Referring offices can fax records to 571-260-0165. Do not send member IDs or clinical records through ordinary email.
Talk through the next step
Call Monday–Friday, 9 a.m.–5 p.m. We will help identify what intake needs to review.
Call about personal care ↗